Shipping policy

Thank you for shopping with ToysNug. We are committed to delivering your orders quickly and safely. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 2–3 business days (Monday to Friday).

Order Cut off Time: 6:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed on weekends or holidays will be processed on the next business day.

Estimated delivery time is 5–10 business days, depending on your location.

We ship orders using trusted courier partners such as:

Delivery times may vary due to external factors such as weather conditions, carrier delays, or high demand periods.

We offer free shipping on all orders.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can track your order directly through the courier’s official website.

We currently ship within the United States only.

We do not offer international shipping at this time.

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your package is significantly delayed or lost in transit, please contact us at:

Email: support@toysnug.store

We will coordinate with the shipping carrier to resolve the issue promptly.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will arrange a replacement or refund as applicable.

For any shipping-related inquiries, please contact us:

Store Name: Toysnug

Phone Number: +1 (315) 202-9675

Support Email: info@toysnug.store

Business Address: 118 21st Ave, Delano, CA 93215, United States

Business Hours: 9:00 AM to 6:00 PM | Monday- Friday (EST)

Thank you for choosing ToysNug.