Shipping policy
Thank you for shopping with ToysNug. We are committed to delivering your orders quickly and safely. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 2–3 business days (Monday to Friday).
Order Cut off Time: 6:00 PM
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
Estimated delivery time is 5–10 business days, depending on your location.
We ship orders using trusted courier partners such as:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Delivery times may vary due to external factors such as weather conditions, carrier delays, or high demand periods.
3. Shipping Rates
We offer free shipping on all orders.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order directly through the courier’s official website.
5. Shipping Locations
We currently ship within the United States only.
We do not offer international shipping at this time.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Delayed Packages
If your package is significantly delayed or lost in transit, please contact us at:
Email: support@toysnug.store
We will coordinate with the shipping carrier to resolve the issue promptly.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will arrange a replacement or refund as applicable.
9. Contact Us
For any shipping-related inquiries, please contact us:
Store Name: Toysnug
Phone Number: +1 (315) 202-9675
Support Email: info@toysnug.store
Business Address: 118 21st Ave, Delano, CA 93215, United States
Business Hours: 9:00 AM to 6:00 PM | Monday- Friday (EST)
Thank you for choosing ToysNug.