Refund policy

Thank you for shopping with ToysNug. We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our error)
  • Items returned without original packaging
  • Final sale or clearance items (if applicable)

3. Return Process

To initiate a return, please contact us at:

Email: support@toysnug.store

Include your order number and reason for return. Our support team will provide you with return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was received

In such cases, we will cover the return shipping cost.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • It may take 5–7 business days for the refund to appear in your account

6. Restocking Fee

We do not charge any restocking fee (0%) on returns.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at the email above.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank

If you still have not received your refund, please contact us at:

Email: support@toysnug.store

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.

We will arrange a replacement or full refund at no extra cost.

10. Contact Us

For any return or refund-related inquiries:

Store Name: Toysnug

Phone Number: +1 (315) 202-9675

Support Email: info@toysnug.store

Business Address: 118 21st Ave, Delano, CA 93215, United States

Business Hours: 9:00 AM to 6:00 PM | Monday- Friday (EST)

Thank you for shopping with ToysNug.