Frequently Asked Questions
Welcome to ToysNug FAQ section. Here you will find answers to the most common questions about our products, shipping, and policies.
1. What products do you sell?
We specialize in high-quality artificial plants and home décor items designed to bring a natural and stylish look to your space without maintenance.
2. Are the artificial plants real looking?
Yes. Our artificial plants are carefully designed to look realistic and natural, making them perfect for home, office, or commercial decoration.
3. Do I need to water or maintain the plants?
No. Our artificial plants require zero maintenance. They do not need water, sunlight, or special care.
4. How long does shipping take?
We process orders within 2–3 business days, and delivery usually takes 5–10 business days depending on your location in the United States.
5. Do you provide tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email so you can track your package.
6. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your order, you can contact us to request a return or refund according to our policy.
7. Is there any restocking fee?
No. We do not charge any restocking fee (0%) on returns.
8. What payment methods do you accept?
We accept secure payments including:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
9. Do you ship internationally?
Currently, we only ship within the United States.
10. What if I receive a damaged item?
If your item arrives damaged, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
11. How can I contact you?
You can contact our support team at:
Email: support@toysnug.store
Website: https://toysnug.store/
Thank you for shopping with ToysNug — bringing greenery and beauty to your space.